Contact Us
We are always glad to hear from the people who read this website. Whether you have spotted something that needs correcting, have a question about a page, or simply want to share a thought, this page explains the easiest way to reach us and what to expect once you do.
How to Reach Us
The quickest way to contact us is by email. Please write to [email protected] and a member of our small team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
To help us direct your message, it is useful to know the kinds of things we can help with:
- Corrections: if you believe a detail on one of our pages is out of date or unclear, tell us which page and what you noticed.
- General questions: if something we have written is confusing, we are happy to explain it in plainer terms.
- Feedback: suggestions about layout, readability or topics you would like covered are always welcome.
- Partnership and media enquiries: please include your name, the organisation you represent and a short summary of your request.
Making Your Message Easy to Answer
A few simple details make a big difference. Try to include a clear subject line, the address of the page you are referring to, and a short description of your question. Screenshots can be helpful too, but please avoid sending passwords, bank details or other sensitive personal information by email.
When to Expect a Reply
We aim to respond within three working days. Messages sent at weekends or on UK bank holidays will be picked up on the next working day. If your question needs a little research, we will let you know and follow up once we have a full answer.
Your Information
Any details you share with us are used only to reply to your message and to keep a record of our conversation. You can read more about how we store and protect personal information in our Privacy Policy. For the rules that apply to using this website, including how our content may be shared, please see our Terms of Use.
A Note on Personal Advice
We cannot offer individual financial, legal or personal advice by email. If you are worried about your own wellbeing or that of someone close to you, please reach out to a qualified support service in your area.
Thank you for taking the time to get in touch. We read every message and genuinely value the help our readers give us in keeping this website accurate and useful.